Airbnb has a plan to fix cleaning fees - WTOP News (2023)

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The Associated Press

November 27, 2022, 7:00 AM

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Pretty much everyone hates Airbnb cleaning fees — those pesky charges tacked on to your vacation rental bill that supposedly cover the costs to get the place ready for the next visitors. Travelers don’t like the expense, and hosts don’t like charging them, either.

Dennis Shirshikov, an Airbnb host who owns a rental property in upstate New York, says cleaning fees are the most common complaint he gets from customers.

“We are strongly considering cutting them off,” he says.

And Shirshikov might get his way. Airbnb is set to roll out big changes that won’t end cleaning fees but could make them more transparent for customers and incentivize hosts to reduce or forgo them altogether.

(Video) 7 Reasons your Cleaning Fee is Priced WRONG

WHAT AIRBNB CLEANING FEES ARE AND WHAT THEY COST

Airbnb cleaning fees are a one-time charge pocketed by hosts to cover costs such as doing laundry or scrubbing toilets between guest stays. They’re separate from the base price and are in addition to service fees or charges for optional add-ons.

A June 2022 NerdWallet analysis of 1,000 U.S. Airbnb reservations with check-in dates in 2022 or 2023 found that the median cleaning fee per listing for a one-night stay was $75.

But cleaning fees vary widely. An Airbnb spokesperson told NerdWallet that cleaning fees are on average less than 10% of the total reservation cost at properties that charge them. Meanwhile, NerdWallet’s analysis found that cleaning fees amounted to about 25% of the total price paid. In fact, almost 40% of listings had cleaning fees from 20% to 29.9% of list price.

And on a few listings, cleaning fees were higher than the nightly rate.

WHY AIRBNB CLEANING FEES ARE SO IRRITATING — AND AIRBNB’S PLAN TO FIX IT

Besides the cost, Airbnb cleaning fees can feel especially brutal simply given their presentation. Airbnb’s search page displays the nightly rate on most interfaces in big, bold lettering, masking the total price. So the total price, presented in lightly colored lettering, can be easy to overlook.

To add to the confusion, nightly rates often don’t correlate with total price anyway. One listing with a $40 nightly rate could total $90 because of a $40 cleaning fee and $10 service fee. Another listing with a $60 nightly rate could turn out cheaper — $73 total — if it has a $13 service fee and no cleaning fee. A traveler with a $50 budget might be seduced by the $40 listing, only to owe more than if they had booked the $60 listing.

But that’s set to change in December when Airbnb plans to roll out a toggle so travelers can opt for search results to display total price, including all fees . Users who don’t toggle the total price display will still see nightly rates only.

The company in November 2022 also adjusted its search algorithm to rank listings by the best total price rather than simply accounting for the nightly rate, which may sway hosts to lower or remove cleaning fees.

WHAT IF THERE WERE NO CLEANING FEES?

A minority of listings don’t charge cleaning fees. Airbnb says 45% of listings worldwide don’t charge those fees. Yet only 15% of the available listings in NerdWallet’s analysis didn’t have a cleaning fee. The disparity is partly because NerdWallet looked at only U.S. listings, while Airbnb’s number is based on listings worldwide, where the fees are less common.

Shirshikov says he’d prefer to list a final price that includes the cleaning fee for two reasons. First, he suspects guest satisfaction would increase, and second, he thinks guests would leave the place cleaner.

Airbnb has warned hosts that cleaning fees can backfire by creating unrealistic expectations of how much guests will offer to help at checkout.

“With a higher (cleaning) fee, guests may expect to just walk away from your space at checkout as they would a hotel room,” according to a memo posted to Airbnb’s website before the cleaning changes kicked in.

(Video) Some Airbnb hosts requiring guests to do chores

That’s exactly what Shirshikov has experienced.

“If they pay a cleaning fee, they sometimes leave the place looking like it’s been lived in and uncleaned for months,” he says, adding that he has returned to find food all over the floor and drinks spilled on the beds.

IF EVERYONE HATES AIRBNB CLEANING FEES, WHY STILL CHARGE THEM?

For hosts who clean the rentals themselves, the money might cover the cost of cleaning supplies. Often, that money is simply passed on to professional housekeeping services who handle the cleaning.

Sébastien Long , the founder and CEO of Texas-based short-term rental company Lodgeur, says he believes the average cleaning fee of $75 is quite low.

Considering staff wages, supplies and replacement items, Long says he estimates it costs roughly $22 to turn over a hotel room. If Airbnb hosts outsource the work, Long estimates, it could cost $175 to clean a two-bedroom apartment, including $100 for the cleaning company, $50 for laundry services and $25 for supplies, such as coffee or mini toiletry bottles.

The cleaning costs for Airbnb hosts are often higher than those for hotels because they likely can’t take advantage of economies of scale. For example, hotels have commercial-size laundry machines. Plus, listings are typically spread out geographically, so there’s the inefficiency of traveling miles between properties. And short-term rentals typically are much larger and have more space to clean (such as kitchens) than hotel rooms.

But other hosts use the fees simply as a way to squeeze more money out of travelers, clearly overcharging for cleaning fees, which is a practice Airbnb warns against.

“Aim to use the cleaning fee to cover the expense of cleaning – not to make additional money,” according to a 2021 memo from Airbnb to hosts .

And then there are the hosts who charge cleaning fees and still ask guests to clean up after themselves. That, too, will likely end soon. Along with more transparent cleaning fees, Airbnb said it also plans to require hosts to post the cleaning requirements on the listing before guests book. Guests will also be able to leave feedback on the checkout process.

Airbnb also clarified that checkout requests should be reasonable. At your next Airbnb stay, if the host is amenable to the changes, you might not have to vacuum or strip the beds. The only things you’ll have to do are turn off the lights, throw away the trash and lock the door.

For now, though, Shirshikov says he’s sticking with charging cleaning fees because he’s uncertain whether users will turn on the toggle.

“I’d want to see how many people actively turn on the full price display,” he says. “Unless guests use it, it won’t mean much for how we do pricing.”

This article was provided to The Associated Press by the personal finance website NerdWallet. Sally French is a writer at NerdWallet. Email: sfrench@nerdwallet.com.

METHODOLOGY

(Video) When Airbnb goes wrong: Cancellations and covert listings (Marketplace)

NerdWallet conducted an analysis of 1,000 Airbnb listings (including taxes and fees) with check-in dates in 2022 or 2023. The analysis looked at base prices as well as other fees like cleaning fees for one-, seven- and 30-night stays, also broken down by bookings made three days, four weeks and 47 weeks in advance. Data was gathered for 10 regions around the U.S., and it covered properties with a maximum capacity of two guests versus six guests.

NerdWallet. (June 2022). “Airbnb Pricing Statistics: 2022.” nerdwallet.com/article/travel/airbnb-pricing-statistics

RELATED LINK:

NerdWallet: Airbnb cleaning fees can be brutal. Here’s how to cope https://bit.ly/nerdwallet-airbnb-cleaning-fees-brutal

Copyright ©2022 The Associated Press. All rights reserved. This material may not be published, broadcast, written or redistributed.

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FAQs

Can Airbnb charge extra cleaning fees? ›

A cleaning fee is a one-off charge for cleaning the space you stay in and is set by the Host. It's an extra amount on top of the nightly rate when you book a listing. This fee covers the extra expenses Hosts incur when getting their place ready for guests to arrive or after they leave.

Can Airbnb host waive cleaning fee? ›

It's important to note that cleaning fees are not mandatory, and some hosts may choose to waive them altogether. However, if you do charge a cleaning fee, it needs to be clearly stated in the listing description.

Why Airbnb cleaning fees are so high? ›

The cleaning costs for Airbnb hosts are often higher than those for hotels because they likely can't take advantage of economies of scale. For example, hotels have commercial-size laundry machines. Plus, listings are typically spread out geographically, so there's the inefficiency of traveling miles between properties.

How do I get rid of Airbnb cleaning fee? ›

To change your cleaning fee, do the following:
  1. Go to airbnb.com and click on Your Listings.
  2. At the top of the page, click on Pricing.
  3. Next to 'Cleaning fee,' click Edit.
  4. Enter the cleaning fee you would like to charge, and click Save.

Can you negotiate cleaning fee Airbnb? ›

However, if your short stay would fill a short gap between a host's longer booked stays, you may be able to persuade an Airbnb host to reduce or waive the cleaning fees. Again, the host might be happy to collect some revenue for that night rather than having the property sit empty.

What is a normal Airbnb cleaning fee? ›

They're separate from the base price and are in addition to service fees or charges for optional add-ons. A June 2022 NerdWallet analysis of 1,000 U.S. Airbnb reservations with check-in dates in 2022 or 2023 found that the median cleaning fee per listing for a one-night stay was $75. But cleaning fees vary widely.

Is Airbnb cleaning profitable? ›

Airbnb cleaning professionals can make around $40 per hour for standard cleaning. For deep cleaning, however, vacation rental cleaners can make $60 or more per hour. The amount of money your cleaning business can make depends on how many properties you're able to clean and how quickly you can do so.

How often should you deep clean your Airbnb? ›

Deep Cleaning Should Happen Every 3-6 Months

We would advise sticking to the 3-month schedule. The best way to make sure it is consistent is to block out a day on your rental calendar (so you do not receive any bookings) to spend deep cleaning the space.

Should I tip my Airbnb cleaner? ›

Airbnb hosts are service providers. They set their own rates and they can build in or add any extra charges they need covered, so tipping is unnecessary.

How much should you tip a housekeeper in an Airbnb? ›

Bonnie Tsai, founder and director of Beyond Etiquette, also always recommends tipping housekeepers at least $2 to $5 per day at a hotel (unless they specifically request you don't).

Can an Airbnb host add a cleaning fee after booking? ›

If so, you'll want to add or update the cleaning fee in your listing, but you may also want to add it to a confirmed reservation or active trip. For that, you'll need your guest's approval: Simply send them a trip change request with a new total price that includes the additional fee.

Can you negotiate cleaning fee on Airbnb? ›

However, if your short stay would fill a short gap between a host's longer booked stays, you may be able to persuade an Airbnb host to reduce or waive the cleaning fees. Again, the host might be happy to collect some revenue for that night rather than having the property sit empty.

Are guests responsible for cleaning Airbnb? ›

You are a guest and are paying to stay there, so you shouldn't feel like you should have to clean up everything. While easy things like collecting garbage and washing dishes are the norm, it's not fair to expect guests to clean bathrooms or other things like that. So, don't feel a lot of pressure to do so.

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